FAQ

How long does order processing take?
Orders are generally processed within 1–2 business days after payment confirmation. Orders placed during weekends or public holidays will be processed on the next business day.

How will I know when my order has shipped?
After your order has been shipped, you will receive a confirmation email containing shipment information and tracking details when available.

Can I modify or cancel my order?
If you need to change or cancel your order, please contact our support team as soon as possible. Changes may only be possible before the order has been prepared for shipment.

What payment methods are accepted?
Our store accepts major credit cards and other secure payment methods supported through Shopify’s payment system.

What should I do if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery and include photos of the item and packaging so we can review the issue.